Knowledge Base & Resources

Everything you need to know about managed IT

Learn how WonderLAN works, download helpful guides, and access resources to make the most of your IT investment.

How WonderLAN Works

Get started with managed IT in three simple steps

1

Schedule Consultation

Book a free 30-minute call to discuss your current IT setup, pain points, and goals. We'll answer all your questions.

2

Get Custom Quote

We'll create a tailored proposal based on your device count and service tier. No hidden fees, no surprises.

3

Onboard & Launch

Install our agent on your devices (takes 5 minutes). We'll start monitoring immediately. Full support within 24-48 hours.

What's Included in Every Tier

Core services you get no matter which tier you choose

SynapticIO Platform

Our proprietary RMM platform monitoring your devices 24/7 with automated alerts and remediation.

Automated Updates

Windows updates, software patches, and security updates deployed automatically during off-hours.

Security Protection

Enterprise antivirus, malware protection, and threat detection on every managed device.

Remote Support

Fast remote troubleshooting and resolution. No waiting for on-site visits for most issues.

Monthly Reports

Detailed reports on system health, tickets resolved, updates applied, and security status.

No Contracts

Month-to-month service. Cancel anytime with 30 days notice. No penalties or lock-in periods.

Download Center

Helpful guides and resources for your business

MSP Buyer's Guide

Learn what to look for when choosing a managed service provider for your business.

PDF • 2.3 MB

IT Security Checklist

Essential security measures every small business should implement to protect their data.

PDF • 1.8 MB

Disaster Recovery Planning

Step-by-step guide to creating a business continuity plan for unexpected disruptions.

PDF • 3.1 MB

Cloud Migration Roadmap

Complete guide to moving your business systems to the cloud safely and efficiently.

PDF • 2.7 MB

Employee IT Handbook

Best practices for employees - password management, phishing awareness, and device security.

PDF • 1.5 MB

Compliance Quick Reference

Overview of HIPAA, PCI-DSS, GDPR, and other compliance requirements for businesses.

PDF • 2.0 MB

Video Tutorials

Watch and learn from our IT experts

5:32

Getting Started with WonderLAN

A quick introduction to our platform and how to get the most from your managed IT service.

8:15

Understanding Your IT Dashboard

Learn how to navigate your client portal and understand your system health reports.

6:48

Best Practices for Password Security

Essential tips for creating and managing secure passwords across your organization.

10:22

Spotting Phishing Attacks

Learn how to identify and avoid phishing emails that could compromise your business data.

7:55

How to Submit a Support Ticket

Step-by-step guide to getting help fast when you need IT support.

12:40

Cloud Backup Essentials

Understanding how cloud backups work and why they're critical for your business.

Still have questions?

Our IT experts are here to help. Schedule a free consultation to discuss your specific needs.